AKAYSKIN

Client Conduct Policy

At AKAYSKIN, we are committed to providing a safe, respectful, and professional environment for all clients and staff. As part of this commitment, we have a zero-tolerance policy regarding any form of inappropriate behavior.

​

Inappropriate behavior includes, but is not limited to:

• Sexual comments, gestures, or innuendos

• Inappropriate questions or suggestions

• Physical advances or unwelcome contact

• Derogatory, offensive, or otherwise uncomfortable remarks or behavior

​

Such conduct is strictly prohibited and will not be tolerated under any circumstances.

​

Policy Enforcement

AKAYSKIN reserves the right to refuse service to any individual who engages in inappropriate or disrespectful behavior. If such behavior occurs during an appointment, the service will be immediately terminated, and the client may be permanently banned from booking future appointments.

​

Our top priority is to ensure that all services are performed in a safe, professional, and respectful environment. We thank you for understanding and for supporting a culture of professionalism and mutual respect.

​

Health & Safety Policy

At AKAYSKIN, your health, safety, and comfort are our highest priorities. To maintain the highest standards of care and hygiene, we have implemented the following health and safety protocols:

​

• Client Disclosure: Clients are required to inform their provider of any medical conditions, allergies, skin sensitivities, recent surgeries, or current medications (including topical treatments such as Retinol, Accutane, or prescription skincare) prior to their appointment.

• Right to Refuse Service: AKAYSKIN reserves the right to decline or modify services if we determine that a treatment may pose a risk to the client’s health or compromise the integrity of their skin.

• Infectious Conditions: Clients experiencing contagious skin conditions, active cold sores, or signs of illness (such as fever or flu-like symptoms) will be asked to reschedule their appointment to ensure the safety of both clients and staff.

• Cleanliness & Sanitation: All tools, equipment, and treatment areas are thoroughly sanitized and disinfected before and after each service, in accordance with industry and health board standards.

• Post-Treatment Care: Clients will be provided with aftercare instructions when applicable and are encouraged to follow all recommendations to ensure optimal results and minimize the risk of adverse reactions.

​

We appreciate your cooperation in helping us provide a clean, professional, and safe environment for all.

​

Refund & Return Policy

At AKAYSKIN, we value transparency and fairness while maintaining the integrity of our services and products. Please review the following refund and return guidelines carefully:

Services & Treatments
All facial services and treatments are non-refundable. Due to the nature of our services and the time, expertise, and products used, we do not offer refunds for completed or partially completed treatments under any circumstances.

Gift Cards & Gift Certificates

• All e-gift cards and physical gift certificates are non-refundable and non-returnable.

• Gift cards and gift certificates do not expire and may be redeemed toward services or products offered by AKAYSKIN.

• Gift cards cannot be redeemed for cash and may not be replaced if lost or stolen.

• Purchasing or using a gift card indicates acceptance of these terms.

Skincare Products
Skincare products may be eligible for return only in the event of an adverse skin reaction.

​

• Clients must notify AKAYSKIN promptly if a reaction occurs.

• Returns are accepted solely at our discretion and may require proof of purchase.

• Products must not be intentionally misused or excessively depleted.

• Refunds or exchanges will be evaluated on a case-by-case basis due to the individualized nature of skincare and skin sensitivities.

Final Sale Items
Any products or services marked as final sale are not eligible for refunds, returns, or exchanges.

AKAYSKIN reserves the right to refuse refunds or returns that do not meet the conditions outlined above. By booking a service or purchasing products, clients acknowledge and agree to this policy. We appreciate your understanding and thank you for supporting a professional, fair, and respectful business environment.

​

Minor Policy

At AKAYSKIN, the safety, comfort, and well-being of all clients are our top priorities. To maintain a professional, respectful, and secure environment, the following policy applies to all clients under the age of 18:

Parental / Guardian Requirement
All clients under the age of 18 are considered minors and must be accompanied by a parent or legal guardian for the duration of their appointment. The parent or legal guardian must remain on-site and available at all times during the service.

Written Consent
A parent or legal guardian is required to complete and sign a written consent form prior to the minor receiving any services. Services will not be performed without completed consent documentation.

Service Limitations
Not all treatments are appropriate for minors. AKAYSKIN reserves the right to limit, modify, or refuse any service for a minor based on age, skin condition, medical history, or professional discretion.

Health Disclosure
The parent or legal guardian is responsible for providing accurate and complete disclosure of the minor’s medical history, allergies, medications, and skin sensitivities. Failure to disclose relevant information may result in refusal or discontinuation of services.

Right to Refuse Service
AKAYSKIN reserves the right to refuse or discontinue services to minors at any time if a treatment is deemed unsafe or not in the best interest of the client’s health, safety, or comfort.

By booking or receiving services for a minor, the parent or legal guardian acknowledges and agrees to this policy and accepts full responsibility for the minor’s care and compliance with all aftercare instructions. We appreciate your understanding and cooperation in helping us provide a safe, professional, and respectful environment for all clients.